If you ever have any enquiries with regards to your web hosting account or if you experience a problem with your sites, you’ll need to get in touch with the web hosting provider’s help desk support team. It may not matter how quickly they will respond if you have a query of a generic nature, but an issue like a faulty software app update, for instance, may result in your website becoming damaged or invisible on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the site will be out of order. If you offer services or goods online, any outage will affect your site unfavorably and you can lose existing or potential customers. Many web hosting providers, primarily resellers, respond to emails and trouble tickets within twenty four hours, but in the electronic realm this is way too long, since customers will rarely come back to a site that’s not functioning properly over lengthy time periods.

One-Hour Response Guarantee in Cloud Hosting

In case you are using any of our cloud hosting packages and you’ve got a question or chance upon some complication, you can touch base with us 24/7 by opening a customer support ticket or by sending an e-mail and we’ll make certain that you receive an answer in no more than one hour. If the issue can be solved, we’ll do it before we reply, whereas if there is something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what possible solutions to try out, etc. Typically, you will receive a response within thirty minutes max, which implies that waiting for hours and hours on end or even for more than 1 day to obtain help is something out of the question. Our one-hour reply guarantee is valid for any enquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a trouble ticket via your web hosting Control Panel or send an email associated with your semi-dedicated server, you will obtain an answer within less than 60 minutes. You can contact us at all times in regard to billing, technical or general matters and considering the fact that we are available 24/7/365, you will invariably obtain support right on time. Based on the specific issue or question, we’ll supply you with more information, eliminate the complication if it’s been caused by something within our reach or advise you on what to do on your end in case you need to tweak some setting for an Internet app that we can’t access. You can just forget about waiting around for a whole day for each answer. In reality, in most cases we reply to tickets and emails within no more than 20-25 minutes.