One-Hour Response Guarantee in Cloud Hosting
In case you are using any of our cloud hosting packages and you’ve got a question or chance upon some complication, you can touch base with us 24/7 by opening a customer support ticket or by sending an e-mail and we’ll make certain that you receive an answer in no more than one hour. If the issue can be solved, we’ll do it before we reply, whereas if there is something that you have to do on your end, we’ll give you all the necessary info – what settings to check, what possible solutions to try out, etc. Typically, you will receive a response within thirty minutes max, which implies that waiting for hours and hours on end or even for more than 1 day to obtain help is something out of the question. Our one-hour reply guarantee is valid for any enquiry that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a trouble ticket via your web hosting Control Panel or send an email associated with your semi-dedicated server, you will obtain an answer within less than 60 minutes. You can contact us at all times in regard to billing, technical or general matters and considering the fact that we are available 24/7/365, you will invariably obtain support right on time. Based on the specific issue or question, we’ll supply you with more information, eliminate the complication if it’s been caused by something within our reach or advise you on what to do on your end in case you need to tweak some setting for an Internet app that we can’t access. You can just forget about waiting around for a whole day for each answer. In reality, in most cases we reply to tickets and emails within no more than 20-25 minutes.