Although this isn't the mainfactor for you to recognize a dependable cloud hosting supplier from a bad one and a reseller from a real provider, the option to call and communicate with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to reach somebody whenever you're looking for help. The telephone support for web hosting services may range from common to expert, thus the issues that can be resolved with a call differ depending on the provider. In the general case, these matters are simpler and include billing or 1st level technical issues as more complex problems generally need a support ticket where both you and the administrators can track what's going on with a given situation. However, the option to call your provider will save you a lot of time and efforts for the countless small issues which will eventually appear at the time you manage your hosting account.

Phone Support in Cloud Hosting

All our cloud hosting plans offer telephone support fourteen hours a day even on official holidays, so that if you do not have an account yet, you're able to phone us and learn more about our solutions or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, the United Kingdom and Australia, so you are able to contact the number that is nearer to you. In case you're a current customer, we will assist you timely with all of the general and billing matters as well as with multiple technical matters so as to save you time and efforts - we acknowledge the fact that often it is easier to consult with a live person so as to get things done instantly. Certainly, some issues cannot be managed on the telephone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs per day as a part of the support services for every single semi-dedicated server plan that we supply. Due to the fact that some issues are more complex and time-consuming, you'll have to open a support ticket if you experience such an issue, still for all general, billing or small-scale technical issues you can always call us and we will help you immediately so as to save you the time you'll have to spend on creating a ticket. Even if you do not have an account yet, you are able to find out whether you can host your internet sites on our innovative cloud platform or you can get any other general info on our semi-dedicated services. We have local phone numbers in the U.S.A., Great Britain and Australia as well as an international number, which means that you're able to call the one which is closer to your location.