Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single support request you submit to us will be attended to within maximum 1 hour. If for any reason whatsoever your support ticket or email needs additional assistance from a system administrator, we will forward it and leave a comment to notify you that your issue is being examined. If you take advantage of our Optional Managed Services package, any of the services included there will be executed at a time that is convenient for you.

  • Top quality support service

  • A Top–Quality Customer Support Service

  • We will be online for you 24/7/365 to reply to any enquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance with server management procedures, you can take advantage of our Optional Managed Services package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided the Web Hosting Control Panel with a fully detailed knowledgebase, which features in–depth explanations of its features and functions. Also, we have made in–depth video tutorials that will further instruct you how to perform a specific operation or resolve a commonly encountered problem. All the help articles and the video tutorials are readily reachable from each section of the Web Hosting Control Panel through the Videos and Help buttons in the top right corner.