Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Answer Guarantee

  • Each ticket that you post to the technical assist crew will be replied to within approximately one hour. The common queries will be answered as quickly as possible. Nonetheless, if the assistance inquiry you have posted requires the aid of a capable admin technician, we are going to forward the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Expert Customer Support Service

  • We are on–line for you round the clock to offer you useful information and technical support and also to assist you with any problem that you may come across when administering your virtual server. We’ll help you with all installed in advance applications, plus your OS, server management panel (depending on the VPS type) and the Web Hosting Control Panel made 100% by us.

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Web Hosting Control Panel that is available for free with your VPS provides you with an inbuilt articles base. You will find an array of detailed how–to posts and a number of step by step video training materials that show all the important website maintenance responsibilities. You can start using them by clicking on the Help or Video keys in the upper right side of each Control Panel section.