A ticketing system is the most common communication channel that hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to tackle an issue that requires some time to investigate or that has to be forwarded to an admin. In this way, all comments added by either party will be stored in the very same place in case someone else needs to work on the problem at hand and the info in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to complete a specific procedure or to get in touch with the company’s help desk support team. In case you would like to manage a number of domain names and each one of them is hosted in its own account, you’ll have to use even more accounts simultaneously. Besides, it could take a considerable period of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with many other web hosting providers, the support ticket system that we are using with our cloud hosting packages is an integral part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not have to remember different sign-on credentials, since you’ll be able to manage both your tickets and the web hosting account itself from a single location. So, if you have a question or encounter a difficulty, you can get in touch with our help desk staff momentarily. Our system features a smart search functionality. This means that even in case you have opened an enormous number of tickets over the years, you’ll be able to find the one that you want without any difficulty. In addition, you can read knowledge base suggestions for solving commonly encountered challenges.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you want to touch base with our help desk support team, you’ll be able to post a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different support platform like you’ll need to do with most hosting companies on the market. Our integrated ticketing system will allow you to open a new ticket without effort and to browse through older tickets using an intelligent search filter. Additionally, you’ll be able to read the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can perform all the abovementioned procedures without leaving your Control Panel at any moment, which goes to say that in case you confront any complication or have an inquiry, you can get in touch with our technicians and fix the issue at hand in less than 1 hour using a single support platform.