A live chat is a real-time way of communication between a hosting company's support crew and its customers. It is an efficient method to receive some info about the hosting services or get some issue resolved because you're talking to a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the lower chance of mistakes at the time you exchange info like usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't need to stay on the chat all the time - you're able to do something else entirely while the agent investigates the issue in question. Furthermore, you will be able to be a part of a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone costs that you'll need to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You will be able to get in touch with us every single day, including weekends and holidays, and we will give you more information about the cloud hosting packages that we offer if you are not among our customers yet, or about basic and billing questions if you already have an account. Although for strictly tech matters you have to open a trouble ticket to our technical support, as such matters will need more time to be taken care of, you can still contact us through the live chat for some technical information. For instance, we will assist you to set up an e-mail address in your email client or troubleshoot numerous issues, saving you a lot of time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is accessible to all of our future and active customers. In case you are searching for a new web hosting account, you're able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting packages so as to select the optimal plan for your web sites. In case you already own an account with us, we can support you timely with billing, general and first-level technicalissues. Though in certain cases you will need to open a support ticket as there are issues that cannot be resolved through a live chat, we can assist you with various common tasks, such as installing an email account in an e-mail client or forwarding one domain name to another one. Thus, you'll benefit from quick support and you will save a long time.