Being able to get in touch with your cloud hosting supplier whenever you have any kind of questions or encounter any issues is really important and how quickly they will reply and take action is often crucial, especially if your web site is business-oriented, as more downtime often means losing potential clients. The support solutions are, in addition one way to recognize genuine suppliers from resellers. The second typically reply just to emails or support tickets and you will need to wait for a day or longer in order to get a reply. In case your issue involves a couple of replies, you will end up losing days in order to get a simple problem resolved. Using a legitimate and reputable website hosting supplier, you will be in a position to connect with the support anytime and receive a prompt response whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of getting assistance in a timely manner, so our cloud hosting services feature 24/7 technical support along with several options for communication. In case you don't have an account yet, you can easily give us a call or use our live chat and consult with a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you'll never end up ordering a service that you cannot use effectively. If you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires further investigation. In contrast to the vast majority of providers out there, we respond to all tickets within the hour, so you won't have to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you're able to take advantage of our 24/7 support services even on official holidays. Your web sites will be available all of the time and so will we. With quite a few connection options, you'll be able to select the most convenient approach to get in touch with us and learn more about our solutions if you don't have an account yet, or get support if you are already among our customers. You can give us a call, have a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour answer time warranty, although it rarely takes over 20 mins to get assistance whatever the complexity of the issue. Using our customer and tech support services, we will be there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting, you'll never need to wait for more than 1 hour to get help for any type of situation that you could have with the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets that you open through your billing Control Panel or email messages which you send to our tech support crew. In addition, we have local phone numbers in several countries globally plus a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the different means of communication, so regardless what your question or problem is, there's always someone to assist you promptly. If you need assistance with third-party software, which you cannot set up or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

All the dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a 1-hour maximum response time warranty. If you want to find out more about the plans or you have some general or billing questions, you will be able to call one of the local numbers we have worldwide or you could use our live chat service and speak with a live agent. For strictly technical difficulties that need the help of a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a given matter. The reply time for them rarely surpasses half an hour, therefore you can forget all about having to wait for a full day to receive help. The support service is available for all of the server-related issues, as well as the pre-installed software. If you'd like to receive support for third-party apps, you can consider acquiring the Managed Services upgrade that we offer for all the plans.